How do I sign up for a trip? You can sign up for a trip as soon as ticket sales begin here on the TSC website and pay with a credit card.
Do I have to be a member of Tannenbaum Ski Club to go on a trip? No, you don’t have to be a member of the Tannenbaum Ski Club to go on our trips. We’ll be glad you’re going with us. However, we charge a non-member fee if you are not a member. If you think you might go on two or more of our trips, you’ll save money by becoming a member.
What is the age limit for tent festivals? Per German law children under 16 years old are not allowed into most festival tents even when accompanied by an adult. Oktober fest is the exception. However, keep in mind tent festivals do get very loud and rowdy inside the tent.
What is the trip cancellation policy? Ticket sales for festivals are final. However, if you cannot go, you can resell your ticket and have that person attend the festival instead of you. When this happens please send us an email with the name of the person to info.tbaumskiclub@gmail.com For overnight trips, you can cancel until the stated cancellation date for each trip for a partial refund. You will always be charged a 30€ cancellation fee. We recommend you have trip insurance.
Why am I unable to get a full refund on a last minute cancellation? Tannenbaum Ski Club is a non-profit, volunteer-run club. We book all of our trips through travel agencies months in advance. The travel agencies, hotels, and bus companies have strict cancellation policies that we must adhere to. The club does not have the funds to absorb the cancellation fees they charge, even when the cancellation is due to a short-notice TDY or deployment. We do our best to assist in finding you a replacement. Additionally, we try to work with the tour company for some type of refund but it’s not guaranteed and it’s typically not determined until after the trip when the final bill is consolidated. We recommend you purchase trip insurance and medical insurance for every ski/snowboard trip.
Where can I purchase ski insurance? We recommend DSV Aktiv
Are families with children welcomed? Yes, but please send an email to info.tbaumskiclub@gmail.com before you book or asap. We are able to request family rooms when available, however, availability of family rooms vary depending on the hotel. For young children, hotels will often offer a percentage discount which we will pass on to you. In Germany, teens 15+ years old are billed as adults. You will have to book all additional activities for your children.
How do I become a board member? Our club—your club—is dependent on volunteers. If you are interested in a fun, rewarding, and, yes, sometimes challenging experience, please contact the club at info.tbaumskiclub@gmail.com for specific questions and we are more than happy to work with you to best serve your club!
Why don’t we get to the lifts earlier? We normally schedule our trip departures on a date and at a time that allows our members to work a half or full day. German law requires that bus drivers get eight hours of rest between duty days. So if the bus arrives late at our hotel and we are at a location where we must take the bus to the lifts, we must allow the driver to have the required eight hours of rest prior to leaving for the lifts. There are usually town buses that start early enough to get you for first tracks if you don't want to wait for out bus!
Why doesn’t our bus take us to the lifts on the last day of skiing? German laws limit the bus driver’s duty day to 14 hours. If he takes us to the slopes in the morning on our day of departure, his duty day might run out before we get home. So for this reason, you can take local buses to the lift and we will usually pick you up at the mountain to head home.
If your question isn’t answered here, please email us with any other questions you may have.